Microsoft launches patch for Office license bug: Usage possible again
Microsoft has provided a solution to the recent issue of unexpected disabling of Microsoft 365 applications. A server-side patch now fixes the error messages that users were seeing when using Office programs.
Fixed unexpected deactivation
Microsoft 365 users can breathe a sigh of relief again: The Office team has a solution to the problem of sudden Deactivation of Microsoft 365 applications found and provides a patch on the server side to fix the error. Over the past few days, users worldwide have been receiving error messages showing their Microsoft 365 licenses as disabled or about to be disabled.
The technical team has deployed a patch on the service page to address unexpected product deactivations. Microsoft Support
The messages appeared in various Office applications, including Word, Excel, Outlook and PowerPoint.
The error messages suggested that functions in the apps were being switched off due to an expired license. Users were also asked to contact their administrators to reactivate the license or deposit new license keys.
Recommendations for affected users
For users who continue to have issues, Microsoft recommends the following steps:
- Click the “Reactivate” button in the banner and log in again.
- If that doesn’t help, sign out of all Microsoft 365 applications, close them, and restart them.
- If the problem persists, contact your administrator to ensure your subscription has not expired.
Ideally, those affected should be able to use their Microsoft 365 subscription with all applications again without any problems. Microsoft 365 uses cloud-based license management, which usually works reliably, but has often revealed vulnerabilities when disruptions occurred and customers suddenly could no longer access their applications.
What’s the problem? Microsoft 365 users worldwide received error messages that incorrectly displayed their licenses as deactivated or about to be deactivated. Various Office applications such as Word, Excel, Outlook and PowerPoint were affected. The messages asked users to contact their administrators or to deposit new license keys. How can I solve the problem? Microsoft recommends first clicking the “Reactivate” button in the banner and signing in again. If that doesn’t help, you should sign out of all Microsoft 365 applications, close them, and restart them.
If problems persist, contact your administrator. Is an update required? No, the solution was implemented on the server side by Microsoft. A manual update of the software on the user side is not necessary. The patch is automatically deployed on the service side and should resolve the unexpected product deactivations. Is my data affected? Your data is not affected by this issue. This is solely a licensing issue and does not affect stored documents or files.
All your data in Microsoft 365 applications remains unchanged and stored securely. Who is affected? The issue affected Microsoft 365 users worldwide, regardless of the Office application used or subscription type. Both personal and business users could be affected by the unexpected deactivation messages. Do I need a new license key? No, existing and valid license keys remain active. The error messages were part of the technical issue and were not due to invalid licenses. After implementing the patch, your existing licenses should function normally again.
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