Not only does the chip crisis appear to be negatively impacting Apple’s delivery times for iPhones, iPads, and Macs, but there are also shortages of spare parts. Retail stores and service providers are currently having to postpone repairs and send customers home with faulty devices.
Where in the past defective Apple devices were simply exchanged for new or refurbished hardware, the American manufacturer is now increasingly focusing on on-site repairs to underline its green image. Self-repair is also an option for many Apple users. However, to the chagrin of customers, things don’t always run smoothly here. Due to the ongoing supply bottlenecks for various chips and other components, not all Apple stores and repair service providers can be supplied with a sufficiently large inventory.
Imported goods from the Far East in particular are still a long way off. Like the colleagues of MacRumors said, customers have to wait up to two months for various components to be delivered, such as a new display for the 16-inch Apple MacBook Pro.
Older or manually configured devices are also at a disadvantage. Especially the purchase of suitable batteries, keyboards, and housings falters. So far, the problem appears to be mostly confined to the United States, although global supply bottlenecks could also leave Apple with a shortage of spare parts for iPhones, iPads, and Macs.
Depending on the hardware damage, affected customers are sent home with defective, but still reasonably functional devices to avoid prolonged storage in the repair depots. As soon as the correct spare parts have been delivered and a repair can take place, a notification is sent to the customers.
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