Fitbit Versa and Sense Devices Facing Battery Issues: Here's What You Need to Know

Fitbit has earned a reputation for producing some excellent fitness trackers, but recent reports suggest that a few of its devices might be running into problems. Specifically, some Fitbit Versa 3 and Sense users are experiencing battery-related issues, with overheating being a significant concern. While the extent of the issue is still unclear, Google has already taken steps to address it.

Google Issues Support Bulletin for Affected Devices

Google published a support bulletin on its Fitbit Help Center, informing users that certain Fitbit Versa 3 and Sense devices could potentially overheat (via 9to5Google). It’s important to note that this issue does not impact all devices, and a software update has been rolled out to fix the problem.

However, while the update will ensure the devices are safe to use, there’s a tradeoff: the battery capacity for affected devices will be reduced after the update is installed.

What Should You Do If You Own an Affected Device?

Fitbit has not disclosed how many devices are impacted by this issue. If you want to check whether your device is part of the affected batch, you can submit a request to Fitbit. Keep in mind that it may take up to one week to receive a response.

For those with affected devices, Fitbit will notify you through email, your device, and the Fitbit app. This notification will prompt you to install the necessary update to resolve the issue. The update is designed to fix the overheating problem, making your device safe to use again.

The Downside: Reduced Battery Life

While the update resolves the overheating issue, it comes with a drawback—reduced battery life. After applying the update, users with impacted devices will notice a shorter battery life. Additionally, if you choose not to install the firmware update, the device will be reset to its factory state.

If your device undergoes a factory reset, all your data will be wiped, and the new firmware update will automatically download once the device is set up again. To avoid losing your information, it’s essential to complete the update as soon as it becomes available.

Compensation for Impacted Users

To address the inconvenience, Fitbit is offering affected users a $50 credit. If you qualify, you can claim the compensation by filling out a form on the registration page. The process may take up to three weeks, and Fitbit will only accept claims until January 21, 2026.

Final Thoughts

If you own a Fitbit Versa 3 or Sense and suspect your device may be affected, it’s crucial to act quickly. Check for notifications and complete the update to ensure your device’s safety. While the reduced battery life is unfortunate, the update will prevent potential overheating issues.

For full details on the update and how to claim the $50, visit Fitbit’s support page. Stay safe and plugged into any future updates from Fitbit to ensure your device continues to serve you well.

via Android Police