Preserve evidence of the state of your trade-in phone, or Samsung may charge you

Whenever a new smartphone enters the market, most consumers find ways that could help them upgrade their devices. One of the most common strategies adopted by Samsung consumers is that they trade their old phones to get a huge discount on a new Galaxy device. Since Samsung offers reasonable trade-in values. However, some pieces of information indicate that the trade-in process is not going well. Most of the consumers are charged additional money due to some miscalculations.

The company provides different trade-in values for products in a good condition. It even considers products with cracked display screens and other defects. Besides this, some consumers have reported on the Samsung subreddit that sometimes the process centers mistake a good-condition device for some faults and charge extra. Just a few companies like Google and Samsung have adopted this strategy. It could be possibly due to human error or any problem presented during the shipping of products.

Going by the terms and conditions of Samsung’s trade-in program, a device is said to be in good condition if it meets the following requirements.

• The device turns on and boots normally
• The charging port is functional [works for data transfer and charging]
• Software locks are enabled
• accounts removed
• the device is the factory reset
• camera works and the lenses are damage-free
• non-cracked screen and body
• The phone is not included on a banned list

Record proof of your trade-in phone’s condition

One of the best practices to be followed before trading an older phone is keeping the evidence of your device’s condition before shipping. For instance, a user can record a video while packaging the device. The user can attach the proof in the email destined for the company.