Samsung has been under a lawsuit for providing ‘defective’ glass on the Galaxy S20’s camera. The law firm Hagens Berman states that Samsung ignored a defect on the Galaxy S20 where the protective glass on top of the camera module shatters unexpectedly during normal use.
The company is accused of fraud, breach of warranty, and violations of several consumer-protection laws. According to the press note shared by the law firm on its website, Samsung sold the device with a defect affecting the rear camera module’s glass that shatters spontaneously, with no external force applied, even when inside a protective case. The defect is affecting the entire Galaxy S20 series, including the Galaxy S20, Galaxy S20+, Galaxy S20 Ultra, Galaxy S20 FE, and all the 5G variants.
Steve Berman, managing partner of Hagens Berman and attorney for consumers in the class action, said:
“Samsung sold its Galaxy S20 as a high-end option for consumers, with a ‘professional’ grade camera, charging upwards of $1,600 per device, only to have them suddenly lose a major aspect of their functionality. During a time of social-distancing and increased use of online access, consumers are especially in need of a reliable mobile device, yet Samsung has refused to deliver the reliability it promised its customers,”
It is said that Samsung has refused to cover the issue under warranty. The company asks the users to send the phone back device to Samsung to investigate the issue or $100 under purchased Samsung care device insurance to repair the shattered glass. It is further informed that even after complying with the costs, certain consumers are repeatedly facing the issue, while others have paid hundreds of dollars at third-party repair shops.
A Samsung Care Ambassador said:
“This happened to one of our ambassadors. After many complaints about the issue, we found out that it has to do with pressure buildup underneath the glass and not customers banging it against something.”
XDA noted, “Despite Samsung acknowledging the issue, the company did not resort to a recall and apparently continues to deny customer warranty claims.”