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Superhuman email service makes amends after controversy


The email application Superhuman was profiled by the New York Times only seven days prior as a buzz-worthy startup with enormous names from Silicon Valley arranging to pay $30 every month for its administration. From that point forward, a blog entry by Mike Davidson plunged into what that cash gets clients has caused a war of words among numerous in the tech business over protection and communications.

Other than simply giving a ‘top-notch’ email client that accompanies huge amounts of keyboard alternate routes and AI assistant to make coming to Inbox Zero simpler,  it turned on by default a feature that puts a tracking pixel in each outgoing email. In the event that you opened an email sent by a Superhuman client and saw the pictures, at that point they got a report of when you opened it, how often you opened it, and even where you were the point at which you read the email.

This disclosure has creeped a few people out for generally excellent reasons clarified by Davidson, so now Superhuman founder and CEO Rahul Vohra clarifies in a blog entry that it’s changing the approach.

  • We have stopped logging location information for new email, effective immediately.
  • We are releasing new app versions today that no longer show location information.
  • We are deleting all historical location data from our apps.
  • We are keeping the read status feature, but turning it off by default. Users who want it will have to explicitly turn it on.
  • We are prioritizing building an option to disable remote image loading.

According to Vohra, “I am so very sorry for how our read status feature made folks feel. We did not imagine the potential for misuse. Now we are learning and changing.”

Numerous supporters of the application/highlight brought up following pixels on the web and in the email aren’t new, and that numerous organizations – like our own The Morning After bulletin – gather data on their readers.

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