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Federal Board of Revenue: Improving customer relationships

The Federal Board of Revenue has launched another Customer Relationship Management (CRM) framework. This is  to successfully provide assistant to its customer connections throughout the country.

The framework was formally started by the Chairman FBR Dr. Muhammad Irshad, in Islamabad. While initiating the framework, Dr. Irshad told that the framework was being produced in limited capacity because of time limitations. He said that this framework has been introduced with a specific end goal to offer some benefit increments in better complaint handling. The framework will offer some benefit increases in following, sorting, observing and putting away the greater part of the citizens complaint in the most ideal way.

Federal Board of Revenue aims to cater common citizens with the aim to implement it nation wide

Aside from the presentation of the said framework, Federal Board of Revenue has likewise expanded the quantity of officers at the Response centers. Because of the expansion in staff and induction of better interfacing framework, the hold time of calls has of currently been cut. This is a major improvement in the complaint handling of the country’s administration system. The government initiative to revamp the current systems in place is a massive improvement overall.

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The system in use demonstrated on best in class advances has been created to address the issues of all the FBR customers. This includes citizens and the overall population. The framework will be utilized to answer every one of the customers’ questions and issues.

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