After problems with blocked Microsoft accounts at the beginning of this year, some account owners are now dealing with another bug. Some users do not have an option to change their passwords. It is unclear how many accounts the error occurs in. Anyone who has a Microsoft account and wants to change their password must enter a security code from a confirmation email for the action to be successful.
However, if the mail is delivered too late, the generated security code will no longer be valid at all. After the request at 6 p.m., the message was not sent until around 4 a.m. He tried the process several times. Sometimes several codes came in at once, none of which worked. He did not say whether the bug also occurs when sending SMS.
Support is only available to a very limited extent
Blocked Microsoft accounts caused a stir a few months ago. Some user accounts are no longer used for no apparent reason. While many customers rely on the services and data associated with the account, Microsoft Support has not responded to complaints and has not reinstated the accounts. The Redmond-based company is increasingly relying on AI algorithms to take over such decisions.
Therefore, support should be able to help only to a limited extent if problems occur when changing the password. It is currently unclear whether the problems also affect other users. It is also unclear how many Microsoft accounts are affected by the bug. Since only very few users are allowed to change their passwords regularly, it is conceivable that this is not an isolated case. So far, Microsoft has not made a statement about this.
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