DHL Express, the world’s leading international express service provider, has been recognized as the second-best place to work of all examined companies around the world. In its 2020 employer ranking, Great Place to Work® and FORTUNE recognized the extensive investments and implementations of various initiatives to create a positive, motivating, and appreciative working atmosphere in more than 220 countries and territories. Every year, Great Place to Work®, a global people analytics and consulting firm, assesses the work experience of employees through their certification program. In 2020, more than 10,000 organizations participated in the survey process, representing the voices of 10.2 million employees in 92 countries.
DHL Express annually invests a double-digit million Euro amount in its employees around the world, running various HR initiatives to continuously improve working conditions and motivate its teams. For example, there is ‘DHL4her’, a program dedicated to supporting and developing women; DHL’s Got Heart which enables DHL to support the causes that its people are passionate about outside of work; and the Certified International Specialist (CIS) learning program which offers various curriculums, equipping DHL Express employees with the knowledge that they need to deliver the best quality service for customers each day. Due to the remarkable efforts of DHL staff during the Covid-19 pandemic, the company paid each employee around the world a one-off bonus of EUR 300 in September 2020.
“The pandemic has tested frontline companies like DHL Express like never before and we’re proud that our employees have risen to the challenge. Despite the pandemic still affecting our lives, and the safety of our employees remaining a top priority, they insist on being part of the solution to support communities and bolster global trade”, says John Pearson, CEO of DHL Express. “This spirit is the result of our culture of recognition and is a key driver for our outstanding employee satisfaction. I’m very proud of our initiatives that foster the compassion, courage, and commitment of our teams. People are at the heart of our company. That was true for the time before COVID, it is true now, and will be true in the future.”
“Congratulations to DHL Express, perhaps the most global company in the world. DHL delivered to millions of customers every day in 2020 during the most difficult circumstances faced by society since World War 2. Their people wore masks and drove, walked, flew, hiked, bicycled, and whatever it took to safely deliver what customers needed in every corner of the globe. Millions of lives depended on DHL and their great people kept the earth safely spinning. These logistical first responders are fueled by a high-trust “for all” culture. These are passion-fueled people led by purpose-driven leaders who serve their people so they can serve their customers. Every day they accept the challenge of delighting customers, caring for every employee, globally redefining diversity, and inclusion, and decreasing their impact on the environment while improving every community in which they operate. Simply put, DHL’s got heart and the world is better because of it. Congratulations!” says Great Place to Work’s CEO, Michael Bush.
DHL Express ranked number two on the list of World’s Best Workplaces 2020, improving from its position of the fourth best workplace in the world in 2019. DHL Express saw itself on 42 national best workplaces lists, with an additional 17 countries achieving certification status. In April, DHL Express took the top spot on the list of Best Workplaces in Asia, for the second consecutive year.
“DHL Express just had one of its best third-quarter results ever, and our success is absolutely due to the dedication, passion, and know-how of our people. It is their ability to deliver peak performance on behalf of our customers, and their commitment to continuous improvement, which makes us the world’s leading experience service provider. We are immensely proud that our organization is consistently ranked every year amongst the best workplaces in the world, and it is proof that we are on the right track. We will continue to invest in our people and ensure that every one of our 26,000 employees in the Asia Pacific has a ‘Best Day Every Day’,” said Ken Lee, CEO of DHL Express Asia Pacific.
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